Garden at home Cooltivo Fixed

Change of products

The maximum period to request the return of a product is (5) business days from the receipt of the order.

Within this period, if the client is not satisfied, they may request a refund of the amount paid for the purchases made, by contacting the email kontentodesig@gmail.com, the cell number 310 893 3841 or through the contact form on our website.

We will proceed to refund 100% of the amount of the price of the product purchased, deducting the logistical costs of the return. In the event that the product is defective or does not conform to what was purchased, the customer will have the right to return the product, where Kontento will assume the return costs.​

• The product must be in perfect condition, in its original packaging and without any degree of use. Restrictions apply.
• Changes are not accepted on used, modified and/or altered products from their original state.
• Changes are not accepted in products on sale and/or discount, only guarantees apply.

​You must send your request to the email kontentodesig@gmail.com Once the information is received, we will contact you as soon as possible to process your request. The maximum time for the solution of your novelty is 30 thirty days.

If the change is due to factory defects, the carrier will pick up the product at the same place it was delivered, we will contact you and send you a new product.

When you deliver the product to the carrier, it must already be properly packaged. You can use the same packaging in which you received the order or you can use one of your preference, however, it is important that the packaging is adequate according to the nature of the product so that it cannot be affected during the transport process.

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Kontento® makes shipments through a national carrier service, which guarantees security and coverage, so that your purchase reaches wherever you want. Learn about the terms and conditions of use here.

​Delivery times

Delivery times start counting from the business day following confirmation and payment of the order, made by means of consignment. At the time of payment approval, you will receive an email or confirmation via WhatsApp with the confirmation of the same.

The delivery time of the products is approximately 12 to 15 business days for the city of Cali, and 15 to 18 business days for other destinations nationwide. These delivery times are subject to change without prior notice.

Deliveries cannot be made at an exact time, we are subject to vehicular traffic, weather conditions and delays in receiving some of our deliveries. The product may be received and inspected by any person of legal age who lives or is present at the place of delivery, for which the signature of the transporter's guide will suffice.

In the event that the product has signs of damage or ruptures in its packaging at the time of delivery, you must register it in the transporter's guide as an observation and write to us from Monday to Friday from 8:00 a.m. to 6:00 p.m. through our email kontentodesig@gmail.com

Shipping costs

The shipping cost will be determined in each particular case depending on the destination, weight and dimensions of the package. This value will be calculated in the purchase process, you will be informed at the time of settlement of the product, before you make the payment.